When you call us with an electrical emergency, here’s exactly what happens. First, we answer the phone—not an answering service, not a voicemail, but a real person who understands electrical emergencies. We ask a few quick questions to understand your situation and determine if you need immediate assistance or if it can wait until morning. If it’s truly urgent, we dispatch an electrician to your location right away. Our trucks are fully stocked with the most common emergency repair parts, so we can often fix your problem on the first visit. No waiting days for parts to arrive while you’re stuck without power. When we arrive, we start with safety. We’ll identify the source of the problem, shut off power to affected areas if necessary, and explain what we found. Then we give you a clear estimate for the repair before we start any work. Once you approve, we get to work fixing the problem properly—not with temporary band-aids that fail again next week.